We want you to love your purchase! If something isn’t right, we’re here to help.
We offer a refund or free replacement for:
Physically damaged products (e.g., broken, cracked, or missing parts)
Faulty or defective products
If you receive an item that falls under these categories, please contact us within 14 days of delivery with a photo or video of the issue, and our support team will assist you right away.
To keep our prices fair and ensure product quality, we do not accept returns for reasons other than physical damage or manufacturing defects.
This includes:
Change of mind
Wrong size/model ordered by the customer
Products without any physical or functional issue
Email us at info.riofinds@gmail.com with your order number.
Attach a photo/video clearly showing the damage or faulty product.
Our team will review the case and provide a quick resolution—usually within 24–48 hours.
We aim to make your experience stress-free. If your item arrives damaged or defective, we will immediately send a replacement or issue a refund, depending on your preference.